New Member Behaviors Energize Old Fraud Trends

Fraud Monitoring and Detection Analytics Proactively Protect Credit Union Members Credit unions confront a new reality that is now shaped by changing member behaviors that are motivated by a national health and economic crisis. Thousands of non-essential brick-and-mortar shopping sites are closed for now. Credit union branches are either closed altogether or available only during […]

The Scoop on Credit Line Increases and COVID-19

Credit Unions are Using Data and Increasing Lines of Credit to Support Members during COVID-19 by Ann Farrell, Director of Portfolio Growth With rising unemployment, stay-at-home orders, and volatile markets, one thing is clear – the global coronavirus pandemic has upended the financial situations of many consumers. Credit unions play an essential role in helping […]

Seven Ways Analytics Help Credit Unions Better Serve Members

Data Analytics Use Cases for Easing Members’ Financial Anxiety and Building Stronger Member Relationships Credit unions have a long history of helping members during times of crisis. But most of these crises were generally localized in specific regions and communities of the U.S. None of these events though, as devastating as they were, compare to […]

Serving Credit Union Members in a Time of Pandemic

Three Trends That are Here to Stay Because of COVID-19by Paolo Teotino The world, as we knew it has been completely redefined by COVID-19, which, in such a short time, has had a remarkable impact on our lives and the way we do business. It is impossible to estimate the long-term implications of this pandemic, […]

Data Management Framework – 7 Essential Components for Credit Unions

Managing your data takes work. Just because you have data does not mean it is the correct data. You must make sure that you have useful data to inform the rest of your operations. People who are good at managing data are usually those who like having structure and disciplined processes that others will support. […]

The Data Warehouse is not Enough

Data Warehouses Not Enough

Credit unions are beginning to invest heavily in big data and analytics. When deciding how to allocate funds in this space, leaders are awash with buzzwords and conflicting advice. One of the most common terms used within big data and analytics is “data warehouse.” Deciding whether to build or buy a data warehouse is an […]

Data Use Cases for Credit Unions: Chapter 2

Getting Out from Behind The Curve Chapter 1 of this series considered the importance of establishing a specific goal to solve using data analytics and proving the ROI in order to justify automation and decisioning using business intelligence in a credit union. Chapter 1 also highlighted two real use cases of success credit unions have had […]

Credit Union Data Analytics, Three Factors for Success

Success with credit union data analytics

The credit union industry looks very different now than it did twenty years ago. Now, just think about what credit unions will look like in twenty years. Where does the journey for the next twenty years start? Twenty years ago, it would have been hard to imagine remote deposit capture, peer-to-peer payments, or even mobile […]

6 Steps to Develop Member-Centric Models

The internet continues to send waves throughout a once calm financial services industry. Historically, credit unions served members who regularly visited a local branch. Getting to know individual members was the norm. The “good old days” (as those who are uncomfortable with change might see them) are over. Digital banking channels and innovative business systems […]

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